Terms and Conditions — Fondako Media LLC

1. Agreement to Terms

By accessing or using the services, website, or platforms provided by Fondako Media LLC ("Company," "we," "us," or "our"), you ("Client," "you," or "user") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you may not access or use our services.

These Terms apply to all visitors, users, clients, and others who access or use our services, including but not limited to the High Ticket Agent Blueprint (HTAB) program and related offerings.

2. Company Information

Legal Entity: Fondako Media LLC
Jurisdiction: State of Wyoming, USA
Contact Email: info@fondako.com
Billing Email: billing@fondako.com

3. Service Description

3.1 Overview

Fondako Media provides premium lead generation, appointment setting, and business development services primarily for licensed financial advisors, insurance professionals, and financial services firms. Our services include but are not limited to qualified business owner appointment delivery, access to private community and mastermind programs, customer success support and coaching, training resources and educational content, CRM access and appointment management tools, and marketing and advertising services.

3.2 Service Tiers

We offer multiple service tiers with varying appointment volumes, support levels, and pricing structures. Specific details are provided in individual Service Agreements.

3.3 No Guarantee of Results

While we guarantee a minimum number of qualified appointments (as defined in the Service Agreement), we do not guarantee sales conversions or closed deals, specific revenue or commission amounts, business outcomes or financial results, response rates from prospects, or specific appointment quality beyond our stated criteria. Your results depend on your skills, effort, sales ability, follow-through, and market conditions.

4. Eligibility and Account Registration

4.1 Eligibility Requirements

Be at least 18 years of age
Be a licensed financial professional or business owner (where applicable)
Have the legal authority to enter into binding contracts
Provide accurate and complete registration information
Maintain active professional licenses as required by your jurisdiction

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials, all activities under your account, notifying us immediately of unauthorized access, and using strong passwords and security measures.

4.3 Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms, provide false or misleading information, engage in fraudulent or illegal activity, fail to maintain required professional licenses, or engage in conduct detrimental to our community or team.

5. Payment Terms

5.1 Pricing and Fees

Our services are provided on a subscription basis with recurring billing cycles. Specific pricing is outlined in your Service Agreement and may include service fees per billing cycle, advertising spend, setup fees (which may be waived under certain commitment terms), and processing fees for credit card payments (typically 3-3.99%).

5.2 Billing Cycles

A "Billing Cycle" typically refers to a four (4) week period, not a calendar month, unless otherwise specified in your Service Agreement.

5.3 Automatic Billing

By enrolling in our services, you authorize us to automatically charge your designated payment method (credit card or ACH) for all applicable fees on a recurring basis according to your billing schedule.

5.4 Payment Methods

We accept credit cards (subject to processing fees), ACH/bank transfers (no processing fees), and other payment methods as approved in writing.

5.5 Failed Payments

If a payment fails, we may attempt to process partial payment, continuity fees may apply to maintain limited access, your account may be suspended or restricted, you remain responsible for all outstanding balances, and additional fees or interest may accrue.

5.6 No Refunds

All payments are non-refundable. Services are provided on a subscription basis with no money-back guarantees. Review your Service Agreement carefully before enrolling.

5.7 Payment Disputes and Chargebacks

By using our services, you agree not to initiate payment disputes or chargebacks for services rendered. Doing so constitutes a material breach of contract and may result in immediate termination of services, legal action and collection proceedings, recovery of legal fees and associated costs, and reporting to credit agencies. If you have a billing concern, contact billing@fondako.com to resolve it through proper channels.

6. Cancellation and Termination

6.1 Client-Initiated Cancellation

To cancel your subscription you must provide written notice at least seven (7) days before your next billing date, send notice to billing@fondako.com and your Customer Success Manager, and complete an off-boarding call with your assigned representative. Both requirements are mandatory. Failure to satisfy either requirement renders the cancellation invalid, and billing will continue.

6.2 Commitment Periods

If you enrolled under a minimum commitment period (e.g., 12 weeks), early cancellation fees apply if you cancel before the commitment period ends. Such fees typically equal waived setup costs or other promotional benefits. Specific terms are outlined in your Service Agreement.

6.3 Automatic Renewal

Unless you provide proper cancellation notice, your subscription will automatically renew at the end of any commitment period on a recurring basis at the same rate.

6.4 Company-Initiated Termination

We reserve the right to terminate your access immediately for violation of these Terms, disrespectful behavior, harassment, or misconduct, failure to maintain required professional licenses, fraudulent activity or misrepresentation, or conduct detrimental to our community, team, or clients. No refund will be provided for company-initiated terminations due to policy violations.

7. Intellectual Property Rights

7.1 Company Ownership

All content, systems, processes, frameworks, training materials, marketing strategies, scripts, software, and methodologies provided by Fondako Media are our exclusive intellectual property and are protected by copyright, trademark, and trade secret laws. This includes proprietary appointment-setting methodologies, sales scripts and frameworks, training videos and course materials, marketing campaigns and creative assets, software tools and platforms, community content and resources, and strategic playbooks and processes.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our materials solely for your personal use in connection with our services. This license terminates immediately upon termination of your subscription.

7.3 Restrictions

You may not copy, reproduce, or distribute our materials; reverse engineer or replicate our systems; share access with unauthorized third parties; create derivative works; use our materials to train or coach others; resell or license our content; or remove or alter copyright notices.

7.4 User-Generated Content

By submitting content to our platforms (testimonials, forum posts, feedback), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, and display such content for marketing and operational purposes.

8. Confidentiality and Non-Disclosure

You agree to keep confidential all proprietary information, systems, processes, client data, and business strategies shared during your engagement with us. Confidentiality obligations remain in effect during your subscription and for two (2) years following termination. These obligations do not apply to information that is publicly available through no fault of yours, that you lawfully possessed before receiving from us, or that you independently developed without use of our confidential information.

9. Non-Competition and Non-Solicitation

9.1 Non-Competition

For two (2) years following termination of your subscription, you agree not to offer services substantially similar to ours using our methodologies, compete with us using knowledge or systems gained through our program, or license, sell, or provide training based on our intellectual property.

9.2 Non-Solicitation of Personnel

During your subscription and for two (2) years thereafter, you agree not to solicit, recruit, or hire our employees or contractors, induce our team members to terminate their relationship with us, or engage our community members for business purposes without permission.

9.3 Non-Solicitation of Clients

You may not solicit members of our community, clients, or program participants for employment or contract work, business partnerships, competitive services, or any purpose that circumvents our business relationship.

10. Disclaimers and Limitations of Liability

10.1 Service "As Is"

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted or error-free operation.

10.2 No Professional Advice

We are a marketing and lead generation company. We do not provide financial advice, legal advice, tax advice, insurance recommendations, or professional licensing guidance. You are solely responsible for compliance with all applicable laws and regulations in your industry.

10.3 Third-Party Services

We may refer you to independent third-party vendors, partners, or service providers. We are not responsible for the quality or performance of third-party services, disputes with third parties, outcomes from third-party relationships, or third-party terms, pricing, or policies.

10.4 Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our control, including natural disasters, pandemics, government actions, internet or technology failures, and third-party platform outages.

10.5 Limitation of Liability

To the maximum extent permitted by law, our total liability is limited to the amount you paid in your most recent billing cycle (excluding ad spend). We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits, lost revenue, lost data, or business interruption.

10.6 No Guarantees

We do not guarantee specific numbers of appointments beyond the minimum stated in your Service Agreement, appointment quality beyond our defined standards, sales conversions or revenue generation, compatibility with all CRM systems or tools, or availability of upgraded service tiers.

11. Indemnification

You agree to indemnify, defend, and hold harmless Fondako Media LLC, its owners, officers, employees, contractors, and agents from any claims, liabilities, damages, losses, or expenses (including legal fees) arising from your use of our services, your violation of these Terms, your violation of any laws or regulations, your representations to prospects or clients, infringement of third-party rights, or your professional conduct or licensing issues.

12. Dispute Resolution and Governing Law

These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflict of law principles. Before initiating any legal action, you agree to participate in good faith binding conciliation to resolve disputes. Any legal action must be brought exclusively in courts located in the State of Wyoming. You agree to resolve disputes individually and waive the right to participate in class actions or representative proceedings. The prevailing party in any legal action is entitled to recover reasonable attorney's fees and costs.

13. Community Standards and Conduct

When participating in our community, masterminds, or programs, you agree to treat all members and team members with respect, maintain professionalism at all times, follow community guidelines, protect confidential information shared by others, and avoid solicitation or self-promotion without permission.

The following may result in immediate removal without refund: harassment, bullying, or discriminatory behavior; solicitation of community members for competing services; sharing of login credentials or unauthorized access; spamming or excessive self-promotion; disruptive or toxic behavior; and violation of others' intellectual property rights. We reserve the right to remove any content that violates our standards or these Terms without prior notice.

14. Recording and Monitoring

By scheduling or participating in appointments, calls, or meetings through our systems, you consent to being recorded for quality assurance, training purposes, appointment verification, and dispute resolution. We collect data about your use of our services for analytics, improvement, and compliance purposes as described in our Privacy Policy.

15. Testimonials and Marketing

If you provide a written or video testimonial, you grant us perpetual rights to use it in marketing materials, you waive the right to request removal or modification, and you consent to use of your name, business name, and likeness. This right survives termination of your subscription. We may create case studies featuring your results (with your consent), and you agree to participate in reasonable promotional activities if requested.

16. Data and Privacy

Your use of our services is also governed by our Privacy Policy, which is incorporated by reference into these Terms.

17. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting updated Terms on our website, notifying you via email, and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the modified Terms. If you disagree with the changes, you must cancel your subscription according to Section 6.

18. Miscellaneous Provisions

These Terms, together with your Service Agreement and Privacy Policy, constitute the entire agreement between you and Fondako Media. If any provision is found invalid or unenforceable, the remaining provisions remain in full force. Our failure to enforce any right does not constitute a waiver of future enforcement. You may not assign or transfer your rights or obligations; we may assign ours without restriction. You consent to receive communications from us electronically, including email notifications, platform messages, text messages (if you opt in), and electronic agreements and signatures. Section headings are for convenience only. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.

19. Program-Specific Terms

Appointment qualification standards, no-show procedures, and performance guarantees are defined in your individual Service Agreement, which supplements these Terms. You may be required to maintain minimum appointment availability as specified in your Service Agreement to receive guaranteed appointment volumes. You must properly use designated CRM systems, follow documented procedures, and maintain accurate records as outlined in program guidelines.

20. Billing-Specific Terms

Billing typically begins no later than fourteen (14) days after agreement execution, regardless of appointment delivery start date. If a temporary service pause is approved, billing obligations generally continue unless otherwise agreed in writing. Setup fees may be waived under certain commitment terms but become due immediately upon early cancellation.

21. Contact Information

General inquiries: info@fondako.com
Billing questions: billing@fondako.com
Legal notices: Fondako Media LLC, Legal Department, info@fondako.com (subject: "Legal Notice")

22. Acknowledgment

By using our services, creating an account, or executing a Service Agreement, you acknowledge that you have read and understood these Terms, you agree to be bound by these Terms, you have the authority to enter into this agreement, and all information provided is accurate and complete.

By using our services, you accept these Terms in their entirety.